SHIPPING POLICY
Please notice and understand that affected by Covid-19, there will be some delay on the delivery.
We ship worldwide. We offer free shipping on all orders.
Ship From: USA, France and China
Lead times
Most lights will be delivered within 7-14 days.( Lead times are only estimates)
Order processing:
The order processing time is 1-4 working days.
Shipping Method:
Express for standard products, (items which diameter less than 127 cm or 50 inches)
Transportation time:
Delivery time to USA: 3-5 days (working days)
Delivery time to EU countries: 7-15 days (working days)
Delivery time to other countries: 10-20 days (working days)
Ocean Shipping for large products, (items which diameter larger than 127 cm or 50 inches)
We will choose .
Transportation time:
Delivery time to France, Germany, the UK: 14-24 days (working days)
Delivery time to USA: 3-8 days (working days)
Delivery time to other countries: 14-30 days (working days)
Tariff:
Express: Customer are responsible for tariffs and customs fee.
Ocean Shipping: We will pay tariffs and customs fee for customers.
Refused shipments
If an order has already been shipped and is being refused by the client, the client is responsible for the cost of returning the product, any restocking fees and the outbound shipping fee.
If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
We have a close relationship with our suppliers, so if you have any problem during shopping process, Please contact us at info@eidelweis.com. We will deal with any matter promptly and thoroughly for you.
We ship worldwide. We offer free shipping on all orders.
Ship From: USA, France and China
Lead times
Most lights will be delivered within 7-14 days.( Lead times are only estimates)
Order processing:
The order processing time is 1-4 working days.
Shipping Method:
Express for standard products, (items which diameter less than 127 cm or 50 inches)
Transportation time:
Delivery time to USA: 3-5 days (working days)
Delivery time to EU countries: 7-15 days (working days)
Delivery time to other countries: 10-20 days (working days)
Ocean Shipping for large products, (items which diameter larger than 127 cm or 50 inches)
We will choose .
Transportation time:
Delivery time to France, Germany, the UK: 14-24 days (working days)
Delivery time to USA: 3-8 days (working days)
Delivery time to other countries: 14-30 days (working days)
Tariff:
Express: Customer are responsible for tariffs and customs fee.
Ocean Shipping: We will pay tariffs and customs fee for customers.
Refused shipments
If an order has already been shipped and is being refused by the client, the client is responsible for the cost of returning the product, any restocking fees and the outbound shipping fee.
If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
We have a close relationship with our suppliers, so if you have any problem during shopping process, Please contact us at info@eidelweis.com. We will deal with any matter promptly and thoroughly for you.